Service status
Who this is for
This page is for users who need a clean answer to “Is the platform having a problem?” before they spend time debugging their own configuration.
Before you start
- Confirm the failing workflow, such as link redirects, QR generation, analytics visibility, or account access.
- Check whether other users or workspaces are seeing the same behavior.
- Separate outage symptoms from expected access restrictions or lifecycle settings.
What to do — Check service status during incidents
- Open the Service Status page.
- Review current incident or degradation notices first.
- Compare the affected product area with the workflow you are trying to use.
- If there is an active incident, avoid making unrelated configuration changes until the platform signal becomes clear.
- If no incident exists, continue troubleshooting the specific workflow inside the product guides.
Use it well — Incident response best practices
- Status checks save time by preventing unnecessary local changes during a real platform event.
- Keep incident communication separate from campaign reporting. A traffic drop and a platform outage are different types of investigation.
- If your team needs richer incident communication for planning, track the Upcoming roadmap because status-center enhancements are under evaluation.